3Rs Module 2: Finding Opportunities to Make a Difference


Books-white 2 Day(s)  Coin-white $363.00
  Traditionally, we associate adding value with the ability to do our job more effectively by being technically competent or performing beyond expectations. This is no longer sufficient. Today, confronted by more challenging conditions, the Public Service demands more of you with regard to adding value, thus changing the context of your work. Module 2: Finding Opportunities to Make a Difference will help you identify opportunities to add value to your work meaningfully. This involves thinking differently, questioning basic assumptions, active listening, taking calculated risks and effective actions. You will learn to cut red tape to eliminate cumbersome and outdated practices, and expedite procedures without compromising organisational objectives.  
  By the end of this course, you will be able to: • Develop a willingness to try new things, act on new ideas and take calculated risks • Recognise and confront personal barriers and behavioural patterns that limit the ability to take meaningful actions which add value to excellence at work • Apply effective approaches to eliminate cumbersome and outdated practices and expedite procedures  
  • Confronting limiting behavioural patterns • Syndrome of blind obedience to rules • Positive list vs. negative list • Managing risks • Supporting the Cut Red Tape Movement • The 3 Ps: Perspectives, Processes, Practices • Eliminating cumbersome and outdated practices • Powering for change • Active listening and effective action • Action plan  
  Anita   Katherine  
  Anita Ong   Katherine Chua Geok Lian  

Anita Ong is a B.Acc graduate who is bi-lingual and Celta trained. She has worked in banking, accounting corporate firms and later as an editorial cum feature writer before embarking on training. She first started teaching diploma courses in commercial schools and has many years of training experience with both the public and private sectors since. Her forte is in personal development courses. She enjoys training because of the interaction and rapport with participants. She has a Diploma in Applied Gerontology. She also conducts courses in Chinese.​


Katherine Chua graduated with her Master of Arts in Human Resource Development with The George Washington University in 2009. She also has a Bachelor in Education and Training (HRD) with The University of Melbourne. She has completed the ACTA (Advanced Certificate in Training and Assessment Programme) Certification conducted by Workforce Development Agency. She started training for Civil Service College since 1997. She has designed, developed and facilitated diverse programmes for prestigious multinational organizations (regionally and locally), government agencies, educational institutions, hospitals and many other public and private organisations since 1992. A highly rated learning facilitator, her participants and students find her courses engaging, interactive, relevant and she is passionate to help them apply their learning at the workplace and also in their personal lives.

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