3Rs Module 3: Oops! More Value Add Qualities Needed


Books-white 2 Day(s)  Coin-white $333.00
  Innovation, enterprise and risk-taking are critical to the Public Service to ensure Singapore's long term survival and growth. We need public officers with the capacity to be engaged, to be resilient, optimistic, tenaciously curious and to keep looking for creative solutions. Module 3: Oops! More Value Add Qualities Needed will help you develop the qualities and mindset of a “value adder”. You will learn to strengthen your resilience to cope with difficulties at work, re-engage your curiosity, develop courage to manage challenging situations at work and at home, and strike a work-life balance to prevent burn-out.  
  By the end of this course, you will be able to: • Discover Oops!, an approach that brings about a more holistic and value-added outcome to a situation or problem • Apply Oops! Thinking, a value-added thinking skill to achieve greater empowerment in a changing workplace • Strengthen resilience, an important value-added coping skill to face difficulties at the workplace and at home • Develop courage, another value-added factor to take on new situational challenges at the workplace • Learn to balance between work and home to prevent burn-out  
  • Concept of Oops! • Defining Oops! Thinking • The Oops! Thinker in action • Building our resilience edge • Finding courage • Keeping balance at work and at home • Action plan  
  Anita   Katherine  
  Anita Ong   Katherine Chua Geok Lian  

Anita Ong is a B.Acc graduate who is bi-lingual and Celta trained. She has worked in banking, accounting corporate firms and later as an editorial cum feature writer before embarking on training. She first started teaching diploma courses in commercial schools and has many years of training experience with both the public and private sectors since. Her forte is in personal development courses. She enjoys training because of the interaction and rapport with participants. She has a Diploma in Applied Gerontology. She also conducts courses in Chinese.​


Katherine Chua graduated with her Master of Arts in Human Resource Development with The George Washington University in 2009. She also has a Bachelor in Education and Training (HRD) with The University of Melbourne. She has completed the ACTA (Advanced Certificate in Training and Assessment Programme) Certification conducted by Workforce Development Agency. She started training for Civil Service College since 1997. She has designed, developed and facilitated diverse programmes for prestigious multinational organizations (regionally and locally), government agencies, educational institutions, hospitals and many other public and private organisations since 1992. A highly rated learning facilitator, her participants and students find her courses engaging, interactive, relevant and she is passionate to help them apply their learning at the workplace and also in their personal lives.

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